Custom tour booking system for an Australian recycling facility

The challenge

The facility managed tour reservations through phone, email and spreadsheets, requiring staff to manually verify availability across four tour types with complex scheduling constraints — shared spaces, capacity limits, holidays and linked sessions that could conflict. Administrative work consumed up to 12 hours weekly during peak periods.

Our solution

• Custom Kentico 12 extension with a rules-based .NET scheduling service.
• Public booking interface showing real-time availability with automatic conflict prevention.
• Admin dashboard for managing recurring tours, capacity, closures and dependencies.
• Automatic confirmation emails and centralized booking data storage.
• Server-side validation, role-based access control and audit logging.

Results