Order management system automation

The challenge

The system needed to handle complex business logic for breaking orders into manageable job items and distributing them across work centers, while integrating with existing systems and maintaining data synchronization across all touchpoints.

Our solution

• Developed a fully automated order processing platform with an intuitive interface.
• Implemented a mobile-friendly dashboard for work center operators to view prioritized job orders.
• Integrated QR code-based navigation for job traceability.
• Enhanced workflow visualization with real-time order status for customers and staff.
• Built a work queue management system to minimize production downtime.

Results

• Significantly reduced operational workload for the Vivad team.
• Enabled real-time production monitoring and task prioritization.
• Improved customer transparency through order status tracking.